Policy

JUNO’S SERVICES – CUSTOMER POLICY & SERVICE AGREEMENT

Thank you for choosing Juno’s Services for your home maintenance needs. These policies ensure every job is completed safely, efficiently, and without misunderstandings.

🗑 TRASH & BULKY WASTE PICKUP

• Bagged Trash Only: All trash must be tied securely in bags. Loose trash will not be collected.

• Pickup Time: Place trash curbside or in your designated pickup location the night before your service day — collections may begin as early as 5 AM.

• Recycling: If you wish to recycle, place items in a separate bag clearly labeled.

• Bulky Items: Large furniture, appliances, or construction debris must be scheduled separately for an extra fee.

• Hazardous Waste: We cannot collect hazardous materials (paint, chemicals, fuel, etc.) as we are not licensed to handle them.

• Bins: Weekly customers are provided a 96-gallon trash bin. Do not overfill bins — lids must close to prevent litter caused by animals or weather.

🧼 ROOF SOFT WASHING

• Weather: Services are weather dependent. Rain, heavy wind, or freezing conditions may cause rescheduling.

• Access: Ensure we have clear access to water spigots and no vehicles or obstacles blocking the roof perimeter.

• Fragile Items: Remove or secure fragile items (furniture, decorations, etc.) around the home before service.

• Plants & Landscaping: While we take precautions, customers should cover delicate plants if they are sensitive to water or cleaning solutions.

🪣 GUTTER CLEANING

• Access: Make sure driveways and yard areas near the home are clear of vehicles, furniture, and pets so we can safely set up ladders and work areas.

• Downspouts: Standard cleaning includes clearing gutters and flushing downspouts.

• Extreme Conditions: Heavy ice, snow, or unsafe roof conditions may require rescheduling.

🪟 WINDOW CLEANING

• Interior Access: For interior window cleaning, someone must be present or arrangements made for entry.

• Window Prep: Please remove screens, curtains, or blinds if they block access to the glass.

• Weather: Exterior window cleaning may be postponed for heavy rain, high winds, or freezing temps.

🔥 DRYER VENT CLEANING

• Access: Make sure we can reach both the dryer inside and the vent exit outside.

• Appliances: We are not responsible for any existing issues or damage to dryer vents, ducting, or appliances.

• Service Scope: Dryer vent cleaning is for maintenance only — we do not repair or replace dryer systems.

🌳 STUMP GRINDING

• Equipment Access: Clear the work area of rocks, fencing, or decorations. We require a 3–4 ft wide path for equipment to reach the stump.

• Underground Utilities: The customer must confirm that no underground utilities (gas, electric, water, or septic lines) are near the stump area.

• Debris: Grinding creates wood chips. Chips will be left on-site unless a haul-away service is requested for an additional fee.

🍂 YARD CLEANUP & SEASONAL SERVICES

• Yard waste (leaves, branches, debris) must be accessible and free of hazardous materials.

• Haul-away of yard debris is available for an extra fee unless otherwise stated.

🚐 TRAVEL POLICY

We proudly serve Southern and Western Maine. For jobs located more than 15 miles from Naples, Maine, a travel feewill apply:

• $1.50 per mile beyond the 15-mile radius (round trip).
  This fee covers fuel, time, and wear on equipment, and will be discussed upfront before scheduling.

💵 PAYMENT POLICY

• Payment is required in full immediately after the service is completed unless prior arrangements have been made.

• We accept cash, check, or digital payments (Venmo, CashApp, etc.).

• For recurring services (such as trash pickup), payment must be made before the start of the next service period to continue uninterrupted service.

📆 SCHEDULING & CANCELLATION

• Cancellations: We require 24 hours’ notice for cancellations. Same-day cancellations may result in a service fee.

• Rescheduling: Weather or unsafe conditions may require rescheduling certain services (roof washing, gutter cleaning, etc.).

⚠️ LIABILITY & SAFETY

• Customers must ensure safe, unobstructed access to all work areas.

• Juno’s Services is not responsible for any damage of any kind to structures, siding, roofing, landscaping, plants, equipment, or other property.

• We are not responsible for pre-existing damage uncovered during service.

• Services may be refused if the area is unsafe (aggressive pets, hazardous materials, or unstable ladder areas).

📞 CONTACT & SPECIAL REQUESTS

For special requests or questions, contact us via call, text, or email. We’ll always do our best to accommodate your needs while keeping safety and efficiency a priority.